Frequently Asked Questions
Everything you need to know about your NRG Innovations shopping experience.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn and unwashed apparel. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.
Are your materials sustainably sourced?
At NRG Innovations, we prioritize quality and ethics. Our collections use premium, eco-friendly fabrics and are produced in certified facilities that ensure fair labor practices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How should I care for my NRG apparel?
To maintain the longevity of your garments, we recommend machine washing cold with like colors and hanging to dry. Specific care instructions can be found on the inner label of each piece.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.